Master Packaging Inc., the leader of corrugate and folding carton packaging, located in Dieppe, New Brunswick is currently seeking a self-motivated and customer focused individual to join our growing team as a Bilingual Customer Solutions Specialist.

Responsibilities: This position manages internal and external client relationships while effectively providing support for our various products. The Customer Solutions Specialist balances customer service skills with system and technical knowledge, ingenuity, and the ability to solve problems. Specifically, the successful candidate will:

• Receive orders from customers, check open orders, inventory and remainders and reduce order quantities accordingly.
• Monitor machine routings, board grade, capacity and work closely with planning to book orders and give realistic dates of production.
• Coordinate with shipping to arrange trucks, send remainders, and reduce inventory.
• Replenish inventory as required depending on customers' service agreements.
• Interact daily with customers and relevant stakeholders to understand customer needs and values to facilitate orders from receipt to delivery.
• Manage the approvals between the Design department and the Customer for samples, proofs, and artwork. Schedule press side approvals for First Time Orders.
• Provide ongoing support to the Outside Sales Team.

Requirements and Skills:

• Bilingualism (English/French) is required.
• College education in business or equivalent is preferred.
• Team player attributes. Reliability, responsiveness, assurance, empathy, and loyalty are essential to deliver the high-quality performance expected.
• Effective communication and high-level service skills towards customers to comply with the business ongoing demand.
• Intermediate computer skills and solid knowledge of Microsoft Office (Excel, Word, Outlook)

Master Packaging Inc. is an equal opportunity employer. We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Master Packaging Inc., the leader of corrugate and folding carton packaging, located in Dieppe, New Brunswick and Borden – Carleton, PEI, is currently seeking a self-motivated and focused individual to join our team as a Reliability Engineer.

Key Responsibilities:

Reporting to the VP Manufacturing, a Reliability Engineer focuses on developing, coordinating, and conducting technical reliability studies on engineering designs to assess the likelihood that a product/process performs its intended function over the intended lifecycle including:

• Measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production.
• Recommending design or test methods and statistical process control procedures for achieving required levels of product reliability.
• Completing risk analysis studies of new designs and processes.
• Undertaking testing and analysis on failures, proposing changes in design or formulation to improve system and/or process reliability.
• Communicate across all levels of facility personnel to build collaboration and align the organization to prioritized reliability opportunities.
• Identify improvement opportunities and work with Planners and Coordinators to advance maintenance workflow and highlight prioritized jobs requiring completion.
• Work with maintenance and site management to develop and track KPI's, and implement condition based monitoring strategies and systems.
• Develop and optimize preventive maintenance schedules on existing and new assets.
• Optimize maintenance inventory levels to ensure critical product availability and acceptable stock value.

Requirements:

• Bachelor’s Degree in a related Engineering discipline (Mechanical, Electrical, or Industrial).
• Relevant experience in a manufacturing maintenance environment is considered an asset.
• Strong interpersonal skills and a willingness to work in a team environment.
• Excellent computer skills, particularly with Microsoft Office programs is required.
• Analytical and detail oriented with a high level of commitment and self-motivation.
• Working knowledge of a computerized maintenance management system is a plus.
• Regularly support and travel to both plants (Dieppe, NB and Borden- Carleton, PEI) .